Our Online Store Policies

At Agrana LLC, we take pride in offering a wide range of high-quality gardening supplies at unbeatable prices. To ensure that our customers are always satisfied with their purchases, we have established clear and transparent policies for refunds, delivery, returns, and cancellations. For more information on our policies, please visit our terms and conditions page, and don't hesitate to contact us if you have any questions or concerns.

Refund Policy

At AgranaServices.com, we are committed to ensuring your satisfaction with our gardening equipment. In the event that you find yourself dissatisfied with your purchase, please review our refund policy for a smooth and transparent resolution.

Damaged or Defective Products: If you receive a damaged or defective gardening product, we are here to assist. Please contact our customer service team within 3 days of receiving the item. We may request photographic evidence of the damage to facilitate the refund process.
Incorrect Item Received: In the rare instance of receiving an incorrect item, kindly notify us within 3 days of receiving the product. We will guide you through the return process and promptly issue a refund or send the correct item.
Cancellation of Order: Orders can be canceled before they are dispatched. Once the order is dispatched, the standard refund policy applies.
Refund Processing: Refunds will be processed using the original payment method. Please allow a reasonable time for the refund to reflect in your account.
Contact Us: For any refund-related queries or concerns, please reach out to our customer service team at AgranaServices@gmail.com or through our "Contact" page on the website.

AgranaServices.com reserves the right to update or modify this refund policy without prior notice. It is recommended to review this policy periodically for any changes.

Delivery Policy

Thank you for choosing AgranaServices.com for your gardening equipment needs. Please review our delivery policy to understand how we ensure a seamless shipping experience for our customers.

Shipping Method: We are pleased to offer free overnight shipping via UPS for all eligible orders. Our commitment is to dispatch your order promptly and have it delivered to your doorstep within the shortest possible time.
Shipping Restrictions: Please note that we cannot deliver to PO boxes. Kindly provide a physical address for delivery to ensure a smooth shipping process.
Order Processing Time: Orders are processed promptly upon confirmation. For orders placed before our daily cutoff time of 10 am PST, we aim to dispatch the same day. Orders placed after the cutoff time will be processed the following shipping day.
Delivery Timeframe: Our free overnight shipping service ensures that you receive your order within 1 to 2 business days from the date of dispatch. Actual delivery times may vary based on your location and UPS's delivery schedule. If there is a delay with your package, please notify us immediately.
Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and location of your shipment on the UPS website.
Delivery Updates: We understand the importance of staying informed. UPS provides regular updates on the status of your delivery. You can opt-in to receive SMS or email notifications for real-time updates.
Contact Us: For any inquiries or concerns related to your delivery, feel free to contact our customer service team at AgranaServices@gmail.com or through our "Contact" page on the website.

AgranaServices.com reserves the right to update or modify this delivery policy without prior notice. It is recommended to review this policy periodically for any changes.

Return Policy

At AgranaServices.com, we strive to ensure your satisfaction with our gardening equipment. If, for any reason, you are not completely satisfied with your purchase, please review our return policy for a hassle-free resolution.

Notification Period: You must notify us of any concerns or issues with your order within 3 days of the delivery date. Please contact our customer service team promptly at AgranaServices@gmail.com or through our "Contact" page on the website.
Refund Processing Time: Once we receive your notification, our team will initiate the refund process. Please allow up to 1 week for the refund to be processed. The actual time for the refund to reflect in your account may vary depending on your financial institution.
No Return Shipment Required: We understand that returning the product may not always be convenient. Therefore, for eligible returns, we do not require you to ship the product back to us. Our aim is to simplify the return process for you.
Non-Returnable Items: Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.
Notification Process: When contacting us for a return, please provide your order number, a detailed description of the issue, and, if possible, attach relevant images. This information helps us expedite the resolution process.
Contact Us: For any inquiries or concerns related to returns, feel free to contact our customer service team at AgranaServices@gmail.com or through our "Contact" page on the website.

AgranaServices.com reserves the right to update or modify this return policy without prior notice. It is recommended to review this policy periodically for any changes.

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Cancellation Policy

At AgranaServices.com, we understand that circumstances may change, and you might need to cancel an order. Please review our cancellation policy to ensure a smooth process.

Cancellation Window: To cancel an order without incurring charges, you must submit your cancellation request at least 24 hours before the next scheduled shipment date. You can request cancellation by contacting our customer service team at AgranaServices@gmail.com or through our "Contact" page on the website.
Shipped Orders: If your order has already been shipped, the normal return policy will apply. Please refer to our Return Policy for further details.
Refund Process: For eligible cancellations made within the specified time frame, a full refund will be issued to your original payment method. The refund processing time and other details can be found in our Return Policy.
Cancellation Request Details: When submitting a cancellation request, please provide your order number and a brief reason for the cancellation. This information helps us process your request more efficiently.
Contact Us: For any inquiries or concerns related to cancellations, feel free to contact our customer service team at AgranaServices@gmail.com or through our "Contact" page on the website.

AgranaServices.com reserves the right to update or modify this cancellation policy without prior notice. It is recommended to review this policy periodically for any changes.

Legal and Export Restrictions

At AgranaServices.com, we strive to provide quality gardening equipment and services. However, certain legal and export restrictions apply. Please review the following information to ensure a smooth and compliant shopping experience.

Shipping Restrictions: We currently ship our products exclusively within the United States. While most orders enjoy free shipping, customers in Alaska and Hawaii may incur additional shipping fees. It's essential to consider this when placing an order.
Age Requirement: To make a purchase on our website, customers must be 18 years of age or older. We take age verification seriously and appreciate your cooperation in ensuring a responsible shopping environment.
Legal Compliance: AgranaServices.com adheres to all federal and state laws governing the sale and shipment of gardening equipment. Customers are responsible for understanding and complying with their local laws and regulations related to the purchase and use of our products.
Product-Specific Restrictions: Certain products may be subject to specific restrictions or regulations. It is the customer's responsibility to be aware of any limitations associated with the purchased items.
Prohibited Items: We do not sell or ship any products or services that are prohibited by law. This includes but is not limited to items restricted by federal, state, or local regulations.
Export Limitations: Our products are intended for domestic use within the United States. We do not facilitate international shipments or export of our goods.

By shopping with us, customers agree to comply with all applicable laws and regulations. Failure to adhere to these guidelines may result in the cancellation of orders or the imposition of additional fees.

AgranaServices.com reserves the right to update or modify these restrictions without prior notice. It is recommended to review this information periodically for any changes.

At AgranaServices.com, we are committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described herein.

Information We Collect: We may collect personal information, such as names, addresses, email addresses, and phone numbers, to facilitate order processing and enhance your shopping experience. Additionally, we may gather non-personal information, including browser type, IP address, and device details, for analytical purposes.
How We Use Your Information: Personal information is utilized to process orders, manage accounts, and provide customer support. Non-personal information is used for website analytics and improvements. We do not sell, trade, or share your information with third parties for marketing purposes.
Security Measures: We employ industry-standard security measures to protect your data. This includes encryption, firewalls, and secure socket layer technology. However, no method of data transmission over the internet or electronic storage is entirely secure; thus, we cannot guarantee absolute security.
Cookies: Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, but this may impact certain features on our site.
Third-Party Links: AgranaServices.com may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage users to read the privacy policies of external sites they visit.
Children's Privacy: Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children. If we become aware of such data, we will take appropriate steps to delete it.
Updates to the Privacy Policy: AgraNaServices.com reserves the right to update or modify this Privacy Policy. Changes will be posted on this page, and the revised date will be indicated. We recommend reviewing this policy periodically.
Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us at AgranaServices@gmail.com.

By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.

Security Policy

At AgranaServices.com, we are committed to maintaining the highest standards of security to protect your sensitive information. Here's an overview of our security measures:

PCI Compliance: We proudly adhere to the Payment Card Industry Data Security Standard (PCI DSS). This industry-standard framework ensures that your payment details are handled with the utmost care and in compliance with rigorous security protocols.
Secure Website (HTTPS): Our entire website, including the payment form, operates under HTTPS (Hypertext Transfer Protocol Secure). This encryption protocol safeguards the data exchanged between your browser and our servers, preventing unauthorized access and ensuring the confidentiality of your information.
Integration Security with Stripe: As part of our commitment to security, we integrate with Stripe, a trusted and secure payment gateway. This integration follows strict guidelines to uphold the integrity of your payment transactions and personal details.
Protection Against Card Testing: We are vigilant against card testing, a fraudulent activity targeting online platforms. Our security measures include advanced monitoring systems to detect and prevent any suspicious activities, safeguarding your payment information.
Transparent Handling of Payment Information: Your trust is paramount. Our privacy policy clearly outlines how we handle and protect your payment information. We maintain transparency about the processes and safeguards in place to ensure the secure handling of your data.
Continuous Security Monitoring: Our security practices are regularly reviewed, and we employ continuous monitoring to identify and address potential vulnerabilities promptly. This proactive approach ensures that our security measures evolve to meet emerging threats.

Your security is our priority, and we are dedicated to providing you with a safe and secure environment for your transactions. If you have any questions or concerns about our security policies, please contact our customer support team.